Refund and Returns Policy

Thank you for shopping with us at [Your Website Name]. We strive to provide the best quality mobile skins, and customer satisfaction is our priority. Please review our Refund and Returns Policy below.

1. Return Request Timeframe

Customers have 24 hours from the time of delivery to request a return for their purchase.

2. Condition of Items

To be eligible for a return, items must be new, unused, and in their original packaging.

3. Refund Process

We do not offer refunds. Instead, we provide a replacement for products that meet our return criteria.

4. Return Shipping Costs

If the fault is ours (e.g., wrong item sent, defective product), we will cover the return shipping costs.

5. Exchanges

Exchanges are allowed if the shipped product is faulty. Please follow the return process outlined below.

6. Reporting Defective Items

If you receive a defective item, please make a proper video showing the defect and send it to us at support@wrapaura.com. This will help us process your request more efficiently.

7. Non-returnable Items

Please note that all items are non-returnable unless they are defective.

8. Customer Support

For any questions or concerns regarding returns or replacements, please contact us via email at support@wrapaura.com.

Product Disclaimer

1. Actual Product Colors: Please note that the actual product colors may differ from the images displayed on our website.

2. Usage Instructions: We do not provide specific usage instructions.

Shipping Time

1. Processing Time: Orders will be processed within 24-48 hours.

2. Shipping Options: We offer Cash on Delivery and advance payment options, which allow you to receive an extra 5% discount.

3. Delivery Timeframes: Estimated delivery time is 3 to 5 working days after processing.

Cancellations

1. Cancellation Policy: Orders can be canceled before order confirmation.

2. Refunds for Cancellations: All cancellations will be refunded in full.

Order Confirmation

1. Confirmation Process: Order confirmations will be sent via WhatsApp or email.

2. Order Status Updates: Yes, customers will receive updates on their order status.

3. Advance Payment: In some cases, we may require a 25% advance payment to confirm the order.

Contact us

If you have any questions, please contact us at support@wrapaura.com.